tag:blogger.com,1999:blog-44671217669189937882024-03-13T01:50:28.419+01:00Jardin des Talents (R)Knowledge Management, Innovation, Compétences, Intelligence Collective, Réseaux Sociaux, Réseaux Sociaux d'Entreprise, E-learning synchrone, E-learning asynchrone, métadonnées,serious games, apprendre à apprendre, cognition, neurosciencesPierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.comBlogger156125tag:blogger.com,1999:blog-4467121766918993788.post-15652471354240716272017-07-26T19:51:00.000+02:002017-07-26T19:51:09.298+02:00LIVRES – Une mine pour les vacances « Les Communautés d’Innovation ». De la liberté créatrice à l'innovation organisée<br />
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><b>Le livre « Les
Communautés d’Innovation » (Ed EMS) dont parlait Louis-Pierre Guillaume </b></span><b style="font-family: Arial, sans-serif; font-size: 12pt;">est sorti. </b></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><b> </b></span><span style="font-family: "arial" , sans-serif;"><b><a href="http://fr.linkedin.com/in/louispierre">fr.linkedin.com/in/louispierre</a></b></span><b style="font-family: Arial, sans-serif; font-size: 12pt;"> </b></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Voir son excellent article au chapitre 8 sur le programme Communities@Work de Schneider Electric.</span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Un livre comme je les aime :
<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-size: 12.0pt; line-height: 107%; mso-ascii-font-family: Calibri; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri;">-<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Travail d’équipe
cohérent et coordonné avec des auteurs d’horizon varié (chefs de projets,
universitaires, conseils …)<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-size: 12.0pt; line-height: 107%; mso-ascii-font-family: Calibri; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri;">-<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Onze cas d’entreprises portant
sur des communautés très diverses, avec les leçons apprises, les bonnes
pratiques, les gains pour les diverses parties prenantes, la description de
certains outils méthodologiques … Bonne synthèse au chapitre 13.<o:p></o:p></span></div>
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</span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Une partie théorique
très réduite (20 pages), orientée action et synthèse des connaissances. Intéressante
approche sur le « Middleground » qui actualise selon moi l’approche
de Nonaka sur la βa, en intégrant la dimension d’innovation ouverte et les
Communautés pilotées. Cerise sur le gâteau : la mise en avant du rôle du
manager comme « jardinier de la connaissance » développant le concept
d’un « apprivoisement respectueux» des communautés (to harness communities).<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">11 Cas étudiés : Ubisoft
Montréal, Salomon, Decathlon, Nadeo, Renault, Michelin ; Schneider
Electric, SEB, Schmidt Groupe, Hacking Health et Humanicité.<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><b>Quelques heures de lecture
agréable pour la plage ? Enjoy !</b><o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif;">Bonnes vacances</span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Pierre<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><b>Site de l’éditeur</b><o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><a href="http://www.editions-ems.fr/livres/collections/regards-sur-la-pratique/ouvrage/442-les-communaut%C3%A9s-d-innovation.html">http://www.editions-ems.fr/livres/collections/regards-sur-la-pratique/ouvrage/442-les-communautés-d-innovation.html</a><o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><b>Sommaire</b><o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><a href="http://www.editions-ems.fr//images/emscatalogue/ouvrages/sommaire_som_Communautes-innovation.pdf">http://www.editions-ems.fr//images/emscatalogue/ouvrages/sommaire_som_Communautes-innovation.pdf</a><o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><b>Extraits (détaillant les
chapitres du livre).</b><o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><a href="http://www.editions-ems.fr//images/emscatalogue/ouvrages/extrait_e_Communautes-innovation.pdf">http://www.editions-ems.fr//images/emscatalogue/ouvrages/extrait_e_Communautes-innovation.pdf</a><o:p></o:p></span></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-31761338692413741712017-06-09T17:39:00.003+02:002017-06-09T17:39:51.717+02:00Bâtir une formation au Knowledge Management 1-5<br />
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Vous devez former des personnes sur le thème du Knowledge
Management.<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Former est un métier. N’hésitez pas à vous appuyer sur vos
équipes. Le diable se cache dans les détails : préparez bien votre action,
la logistique, la communication …<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Je vous propose la démarche suivante :<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">1.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Questions
à vous poser<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">2.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Choix
des objectifs, contenus, méthodes, moyens, évaluations.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">3.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Recueil
des attentes des sponsors et des futures
formés<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">4.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Définition
d’un scénario réaliste<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">5.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Création
des supports pour chaque séquence<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">6.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Organisation
de la logistique <o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">7.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Animation,
régulation, ajustements<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">8.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Post
formation : évaluations, communication, transfert dans le réel, bilans, réactivations<o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">1-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Questions
à vous poser<o:p></o:p></span></b></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Quel <b>type de projet
KM</b> y a-t-il dans l’entreprise ? Etat de maturité ? (Y a-t-il eu
des communications, un début de réalisations, sommes-nous en
« run » ?).<o:p></o:p></span></div>
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<b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Objectifs
et gains attendus de ce projet</span></b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"> pour l’entreprise ? pour
les personnes ? (Equilibre ?). Conséquences pratiques du projet sur les
personnes. Aspects psychologiques et organisationnels.<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Typologie des <b>personnes</b>
à former et leurs <b>rôles dans le projet</b>.<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Comment cette action de formation va-t-elle se <b>transférer et se poursuivre dans le réel</b> ?<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Y a t-il déjà eu des expériences de KM dans
l’entreprise ? Avec quels résultats ? <o:p></o:p></span></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-3710501974386230942017-06-09T17:39:00.002+02:002017-06-09T17:39:45.777+02:00Bâtir une formation au Knowledge Management 2-5<div class="MsoListParagraph" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">1-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Choix
des objectifs, contenus, méthodes, moyens, évaluations.<o:p></o:p></span></b></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Objectifs = <b>pourquoi</b>
? Contenu = <b>quoi</b> ? Méthodes = <b>comment</b> ?<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">L’objectif, c’est le résultat concret attendu de l’action
de formation : les personnes auront acquis des savoirs (à différents niveaux),
des savoir-faire (idem) et des savoir-être – comportements.<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Les niveaux visés induisent les méthodes à utiliser et
impactent sur la durée de la formation.<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Niveau 1 – savoir que çà existe, pouvoir en parler<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Niveau 2 - savoir-faire une action (en regardant le mode
d’emploi si besoin)<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Niveau 3 - savoir-faire une action en respectant les
standards de délai, qualité, coûts de la profession<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Niveau 4 - savoir-faire une action même en cas d’écart par
rapport à la norme, faire face a des difficultés ou adaptations<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Niveau 5 - savoir-faire évoluer une action, innover,
transmettre, modéliser. <o:p></o:p></span></div>
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<b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">A
partir du niveau 2, le discours ne suffit plus en formation, il faut mettre les
formés en action, au plus près de la situation réelle cible.<o:p></o:p></span></b></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">La formation n’est pas le moyen unique, universel. Elle
doit souvent accompagner l’action managériale, la communication, les actions
d’organisation et d’équipement …<o:p></o:p></span></div>
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<b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Important :
les acquis doivent être mis en pratique rapidement pour ne pas être oubliés. La
date de la formation doit être choisie en fonction de la date d’application sur
le terrain des nouvelles pratiques.<o:p></o:p></span></b></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Le formateur élabore un scénario pédagogique avec les
objectifs (savoir, savoir-faire, savoir-être et niveaux visés), les contenus,
méthodes et moyens, la durée des séquences et l’évaluation des résultats
obtenus (ce qui montre que les apprenants ont acquis les S SF SE visés).<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Important :il est tentant de viser un grand nombre
d’objectifs et une ambitieuse gamme de contenus. C’est une erreur ! Notre
cerveau est comme un verre, quand il est saturé, il déborde. (Voir surcharge
cognitive </span><a href="http://surchargecognitive-houssin.over-blog.com/pages/3_La_surcharge_cognitive_cest_quoi_-867112.html"><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">http://surchargecognitive-houssin.over-blog.com/pages/3_La_surcharge_cognitive_cest_quoi_-867112.html</span></a><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">).<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Par ailleurs, un grand nombre de connaissances supposent
d’être « digérées » et intégrées à notre stock de savoirs existants.
Une certaine progressivité est utile. Il est souvent plus efficace en formation
de prévoir 5 séances d’une heure plutôt qu’une formation d’une journée.<o:p></o:p></span></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-81710192980391274452017-06-09T17:39:00.001+02:002017-06-09T17:39:28.616+02:00Bâtir une formation au Knowledge Management 3-5<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Les méthodes peuvent être diverses : <o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Méthode des cas (thèmes proches des cas
problème, mais simplifiés), <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Jeu de rôle (permettant d’échanger les
arguments de personnes de divers statuts), <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Co-développement (dans lequel chacun passe tour
à tour de la fonction de <b>client </b>porteur
d’un problème lié à une pratique professionnelle, de <b>consultant</b>, d’<b>animateu</b>r
(ce dernier est le plus souvent un professionnel), les personnes étant invitées
à se mettre au service des autres avec bienveillance et de partager des idées
et expériences. (<a href="https://www.cadredesante.com/spip/profession/management/article/le-codeveloppement-professionnel-outil-d-intelligence-collective-au-service-des-soignants">https://www.cadredesante.com/spip/profession/management/article/le-codeveloppement-professionnel-outil-d-intelligence-collective-au-service-des-soignants</a>).<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Brainstorming (quand il s’agit de produire des
idées …<o:p></o:p></span></div>
<div class="MsoNormal">
</div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Et bien sûr les ressources habituelles de
formation : documents, didacticiels, coaching…<o:p></o:p></span></div>
<div class="MsoNormal">
<b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><br /></span></b></div>
<div class="MsoNormal">
<b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">L’évaluation
</span></b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">doit
être prévue dès le départ, à partir des connaissances visées et niveaux cibles.
Il est nécessaire de définir les <b>critères</b>
permettant de dire qu’une compétence est acquise a à un niveau donné.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Exemple : un savoir-faire de niveau 4 se détecte quand
un opérateur arrive à traiter un cas dans lequel certains aspects ne sont pas
habituels ou standards<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Un savoir de niveau 1 est repérable quand un participant
parvient à expliquer les grandes lignes d’un projet, d’un concept ..<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Le formateur doit raisonner au niveau des individus et du
groupe.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Le <b>rôle du groupe</b>
est important dans l’apprentissage car c’est un lieu/objet qui permet aux
personnes de s’exprimer sans trop s’exposer, de confronter leurs idées et
représentations (<a href="https://fr.wikipedia.org/wiki/Repr%C3%A9sentation_mentale">https://fr.wikipedia.org/wiki/Repr%C3%A9sentation_mentale</a>
), d’échanger, de se comparer, de se rassurer … <o:p></o:p></span></div>
<div class="MsoNormal">
<b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Le
formateur</span></b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"> n’est plus un dispensateur de savoirs. Son rôle principal
est désormais de créer de situations favorables à l’apprentissage, et d’inciter
les personnes à s’engager et produire. Il est aussi le gardien de la sécurité
des personnes.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoListParagraph" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">1-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Recueil
des attentes des sponsors et des futurs formés<o:p></o:p></span></b></div>
<br />
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Comme pour toutes les actions de formation, il est
important de recueillir les avis et attentes des commanditaires, sponsors et
pilotes du projet, mais aussi et surtout des participants et relais de terrain.
En effet, un projet de KM est un projet de changement qui va impacter le
quotidien des divers acteurs.<o:p></o:p></span></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-2237795059582573502017-06-09T17:39:00.000+02:002017-06-09T17:39:11.409+02:00Bâtir une formation au Knowledge Management 4-5<div class="MsoNormal">
<br /></div>
<div class="MsoListParagraph" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">2-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Définition
d’un scénario réaliste<o:p></o:p></span></b></div>
<br />
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Le formateur doit définir un scénario réaliste, c’est à
dire avec un nombre adapté d’objectifs, un choix pertinent de méthodes et
contenus, des supports adaptés, un timing offrant des souplesses et
possibilités d’adaptation.</span></div>
<div class="MsoNormal">
<b style="text-indent: -18pt;"><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><br /></span></b></div>
<div class="MsoNormal">
<b style="text-indent: -18pt;"><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">
</span></span></b><b style="text-indent: -18pt;"><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Création
des supports pour chaque séquence</span></b></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Le support est important pour faciliter le guidage du
groupe, et la mémorisation. Il ne faut pas qu’il devienne un carcan. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">A éviter : supports PPT trop touffus dans lesquels tout
est rédigé.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Très utile : outils et références utilisables sur le
terrain dans l’action, ou pour creuser un point particulier.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoListParagraph" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">2-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Organisation
de la logistique<o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">C’est un élément majeur pour le succès de la formation.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Il faut disposer en juste à temps de locaux, matériels,
acteurs (dont intervenants et managers), L’hébergement et la restauration doivent
être adaptés. Les transports doivent être prévus. Les moyens informatiques doivent
faite l’objet d’une attention particulière : ouverture des sessions, envoi
des codes, test des matériels, comptabilité, bande passante, firewalls …<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Une formation en ligne nécessite une pédagogie adaptée et
une préparation spécifique.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">3-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Animation,
régulation, ajustements<o:p></o:p></span></b></div>
<div class="MsoListParagraphCxSpMiddle">
<br /></div>
<div class="MsoListParagraphCxSpMiddle">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">L’animation a pour principale difficulté
la <b>gestion du temps (en douceur)</b>,
sans stresser le groupe mais en évitant les digressions trop fréquentes.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">La seconde dimension majeure est la
gestion simultanée des divers participants, et la possibilité pour chacun de s’exprimer
s’il le souhaite.<o:p></o:p></span></div>
<br />
<div class="MsoListParagraphCxSpLast">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">La régulation consiste à éviter les
conflits de personnes, <o:p></o:p></span><span style="font-family: "arial" , sans-serif; font-size: 12pt;">les incivilités, les contestations stériles … </span></div>
<div class="MsoListParagraph">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><o:p></o:p></span></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-37457807977197594692017-06-09T17:38:00.001+02:002017-06-09T17:38:54.555+02:00Bâtir une formation au Knowledge Management 5-5<div>
<br /></div>
<div>
<span style="font-family: "arial" , sans-serif; font-size: 12pt;">Quelques pratiques utiles d’animation :</span></div>
<div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">La question
ouverte</span></b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"> qui permet de recueillir les idées et avis, et de connaître
le niveau le connaissance d’une personne sur un sujet. Exemple : quelles
méthodes de management de la Connaissance connaissez-vous ?<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Le
tour de table du matin</span></b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"> « qu’avons-nous retenu d’important
la dernière fois ? » (Réflexion individuelle, les personnes notent, ils
peuvent compulser leurs documents. Recueil tour à tour et notation au tableau.
Rapide synthèse et éventuellement précisions. (Voir PIAGET <a href="http://www.fondationjeanpiaget.ch/fjp/site/ModuleFJP001/index_gen_module.php?IDMODULE=16).%C2%B0">http://www.fondationjeanpiaget.ch/fjp/site/ModuleFJP001/index_gen_module.php?IDMODULE=16).°</a><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Le schtroumpf
grognon : </span></b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">l’animateur demande aux participants de mettre
en avant tout ce qu’ils n’aiment pas dans une idée, tout ce qui peut faire
rater un projet … Puis ensuite les participants deviennent <b>grand schtroumpf </b>plein de sagesse et d’expérience <b>et r</b>echerchent ensemble comment on peut
gérer ces divers aspects, prévenir les risques, aides éventuelles …<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">
</span></div>
<div class="MsoListParagraph" style="mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">1-<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Post
formation : évaluations, communication, transfert dans le réel, bilans, réactivations<o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">La formation n’est pas une fin mais un commencement. L’évaluation
permet de vérifier la qualité de la formation, et une communication régulière
entretient le désir des collaborateurs de participer aux formations.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">La formation contribue à la promotion de concepts et
pratiques. Mais pour que le réel évolue, il faut que le terrain les adopte. C’est
pourquoi il faut aussi informer ou former les managers de tous niveaux, les
experts, les relais …<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Un bilan régulier avec une enquête terrain permet de
vérifier cette avancée. Des actions de réactivation : formation,
information, communication devront être mise en œuvre si besoin, sous le
pilotage du projet de KM.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , sans-serif; font-size: 12.0pt; line-height: 107%;">Jardin des Talents - juin 2017</span></div>
</div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-56033522806299986592016-12-20T18:28:00.002+01:002016-12-20T18:28:33.784+01:00Joyeux Noël et bonne année 2017<b><span style="color: blue;">Joyeux Noël et bonne année 2017</span></b><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
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<br />
<b><span style="color: blue;"> </span></b>Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-87565293729641648292016-06-08T14:03:00.002+02:002016-06-08T14:03:58.095+02:00Les projets de management des connaissances : facteurs clés de succès<!--[if gte mso 9]><xml>
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<span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">1- <b style="mso-bidi-font-weight: normal;">La vision, l'alignement stratégique et le
consensus sur les objectifs :</b></span><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;"> aligner la stratégie KM sur
la <b style="mso-bidi-font-weight: normal;">stratégie de l'entreprise</b>, s'appuyer
sur les besoins des utilisateurs et managers, créer une <b style="mso-bidi-font-weight: normal;">vision collective et partagée</b>, négocier un business plan et un plan
d'actions les plus <b style="mso-bidi-font-weight: normal;">réalistes et consensuels</b>
possibles.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">2- Le temps est notre ennemi ou notre allié :</span></b><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;"> préférer
les <b style="mso-bidi-font-weight: normal;">petits pas</b> au "Big
Bang", définir des <b style="mso-bidi-font-weight: normal;">objectifs
raisonnables et cadencés</b>, prévoir une <b style="mso-bidi-font-weight: normal;">animation
et un accompagnement dans la durée</b>, en les réduisant quand les utilisateurs
auront adopté les nouveaux usages. Prévoir les besoins liés au <b style="mso-bidi-font-weight: normal;">turn-over</b>.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">3-Utiliser l'effet réseau :</span></b><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;"> pour faciliter la
conception et le déploiement du projet, il est utile de repérer et de s'appuyer
sur des <b style="mso-bidi-font-weight: normal;">relais</b>
("ambassadeurs" ou "évangélistes") chargés de contribuer à
la promotion du projet et au recueil d'informations terrain. S'appuyer sur les <b style="mso-bidi-font-weight: normal;">communautés de pratiques des métiers</b>,
mettre en <b style="mso-bidi-font-weight: normal;">réseau les acteurs du projet</b>,
et l'animer. Utiliser la <b style="mso-bidi-font-weight: normal;">viralité</b>
(nénupharisation), notamment via le <b style="mso-bidi-font-weight: normal;">réseau
social de l'entreprise</b>.</span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">4-Prendre en comte et s'appuyer sur l'existant :</span></b><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">
recenser, étudier, utiliser si c'est pertinent <b style="mso-bidi-font-weight: normal;">l'existant KM</b> et les <b style="mso-bidi-font-weight: normal;">anciens
projets KM</b> <span style="mso-spacerun: yes;"> </span>et de <b style="mso-bidi-font-weight: normal;">conduite du changement</b> (démarche en
mode collaboratif). Examiner <b style="mso-bidi-font-weight: normal;">l'existant
technologique</b> pour l'utiliser ou déterminer les solutions plus facilement
acceptables par la Direction des systèmes d'information. Étudier la <b style="mso-bidi-font-weight: normal;">culture des collaborateurs</b> impliqués
dans le déploiement du projet pour déterminer les <b style="mso-bidi-font-weight: normal;">leviers et freins</b> éventuels. Veiller à la <b style="mso-bidi-font-weight: normal;">cohérence entre les divers projets</b> et notamment éviter <b style="mso-bidi-font-weight: normal;">l'effet d'avalanche</b> pour l'utilisateur.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">5- Favoriser l'engagement, la coopération, la collaboration :</span></b><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">
cela passe par le recueil et la prise en compte des <b style="mso-bidi-font-weight: normal;">besoins et attentes des divers acteurs</b> (utilisateurs, managers
-notamment de proximité pour que le <b style="mso-bidi-font-weight: normal;">KM
soit un levier managérial</b> -, experts et fonctionnels, dirigeants). Les <b style="mso-bidi-font-weight: normal;">consulter</b> régulièrement (en direct ou
via les relais). Utiliser des <b style="mso-bidi-font-weight: normal;">moyens de
partage</b> les plus simples et ergonomiques possibles). <b style="mso-bidi-font-weight: normal;">Animer, écouter, accompagner</b>, réguler au besoin. Reconnaître la <b style="mso-bidi-font-weight: normal;">valeur des contributions</b> (mettre en
avant dans la communication les équipes<span style="mso-spacerun: yes;">
</span>plus que les personnes). <b style="mso-bidi-font-weight: normal;">Communiquer</b>
régulièrement sur la valeur produite (dont les "victoires rapides" /
"quick wins") pour entretenir le <b style="mso-bidi-font-weight: normal;">sentiment
de réussite et d'utilité</b> autour du projet. Créer et maintenir une <b style="mso-bidi-font-weight: normal;">ambiance agréable</b>, avec des moments de
convivialité et des échanges phatiques. Admettre et prendre en compte les <b style="mso-bidi-font-weight: normal;">résistances au changement</b>.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">6- Créer un processus continu intégré par les métiers :</span></b><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;"> au
delà du projet, les <b style="mso-bidi-font-weight: normal;">divers métiers
doivent s'approprier les usages et acquis KM</b>. Il est important de prévoir et
accompagner le transfert aux responsables métier, et <b style="mso-bidi-font-weight: normal;">l'intégration dans leurs outils et dans leurs pratiques</b>, y compris
managériales (évaluation, formation, promotion ...), en créant ou adaptant les
moyens<span style="mso-spacerun: yes;"> </span>et outils de travail,
d'information, de formation et d'assistance . <b style="mso-bidi-font-weight: normal;">C'est le rôle du sponsor</b> du projet d'y veiller, afin de pérenniser
les nouvelles pratiques et les gains du projet.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">7 : Mesurer les résultats et la contribution à la performance :</span></b><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">
cette mesure porte sur <b style="mso-bidi-font-weight: normal;">l'usage</b> des
pratiques préconisées par le projet et sur les <b style="mso-bidi-font-weight: normal;">gains ressentis</b> par les utilisateurs et managers (enquêtes,
sondages, interviews). Dans le cadre de la capitalisation et du partage, cela
inclut les <b style="mso-bidi-font-weight: normal;">contributions (Givers),</b>
mais surtout les <b style="mso-bidi-font-weight: normal;">réutilisations (Takers)</b>
des connaissances, qui génèrent l'apport de valeur aux utilisateurs et le retour
sur investissement (ROI).</span></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-24580597608261128182016-06-08T14:03:00.001+02:002016-06-08T14:03:42.578+02:00Les projets de management des connaissances : erreurs et risques à éviter.<!--[if gte mso 9]><xml>
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<br />
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">1-Objectif mal défini et/ou non partagé</span></b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;"></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">Plusieurs causes de
difficulté sont possibles et cumulables : </span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- un objectif consensuel peut
devenir <b style="mso-bidi-font-weight: normal;">flou ou déséquilibré</b> dans la
prise en compte des attentes des divers acteurs,</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- le <b style="mso-bidi-font-weight: normal;">choix des connaissances</b> peut être inadapté dans leur nature (ex.
connaissances académiques difficiles à adapter au travail quotidien), dans leur
niveau (ex. viser un niveau d'expert pour des utilisateurs débutants), dans
leur nombre (trop de connaissances hétérogènes) ...</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- <b style="mso-bidi-font-weight: normal;">vouloir tout capitaliser</b> amène souvent à l'échec. Une <b style="mso-bidi-font-weight: normal;">sélection</b> est indispensable notamment
en fonction de la criticité des connaissances.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- ne pas travailler assez à <b style="mso-bidi-font-weight: normal;">l'accessibilité</b> aux connaissances
provoque l'effet "capharnaüm". Les utilisateurs ne trouvent pas <b style="mso-bidi-font-weight: normal;">ce qu'ils cherchent</b> (des <b style="mso-bidi-font-weight: normal;">réponses à leurs problèmes</b>, directement
ou<span style="mso-spacerun: yes;"> </span>via les documents ou les personnes
idoines). Dans les documents décrivant les connaissances (notamment <b style="mso-bidi-font-weight: normal;">retours d'expérience</b> des projets), bien
veiller à indiquer les <b style="mso-bidi-font-weight: normal;">noms et coordonnées
des personnes à contacter</b> pour des compléments d'information.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- recours insuffisant au <b style="mso-bidi-font-weight: normal;">recueil des besoins et attentes</b> des
acteurs, et prise en compte insuffisante de leur contexte, <b style="mso-bidi-font-weight: normal;">communication</b> insuffisante,</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- <b style="mso-bidi-font-weight: normal;">choix du moment et du rythme</b> inadéquats pour ce projet,</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- <b style="mso-bidi-font-weight: normal;">relations de pouvoir ou d'influence</b> mal comprises ou maitrisées,</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- <b style="mso-bidi-font-weight: normal;">sponsor</b> mal choisi ou insuffisamment impliqué.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">2- Demander trop d'efforts aux utilisateurs :</span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">Demander <b style="mso-bidi-font-weight: normal;">trop d'efforts</b> aux utilisateurs dans un
<b style="mso-bidi-font-weight: normal;">temps trop court</b> amène ceux-ci à <b style="mso-bidi-font-weight: normal;">se décourager</b> et à <b style="mso-bidi-font-weight: normal;">abandonner</b> ou adopter des <b style="mso-bidi-font-weight: normal;">pratiques
de contournement</b>. Les actions de communication et d'animation permettent
d'entretenir leur <b style="mso-bidi-font-weight: normal;">motivation</b>, si les
divers projets ne provoquent pas "<b style="mso-bidi-font-weight: normal;">l'effet
avalanche" </b>sur l'utilisateur et son manager. </span></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">Veiller
à ces trois points</span></b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;"> :</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- simplicité, accessibilité,
fiabilité des <b style="mso-bidi-font-weight: normal;">outils</b> (chasse aux
bugs et indisponibilités) , assistance et formation efficaces, travailler
l'efficacité de la recherche (indexation, ontologies, moteurs ...)</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- <b style="mso-bidi-font-weight: normal;">procédures</b> simplifiées, légères et compréhensibles,</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">- rapport <b style="mso-bidi-font-weight: normal;">gain / effort</b> optimisé.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">3- Ne pas accorder assez de temps au changement :</span></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">Le <b style="mso-bidi-font-weight: normal;">changement</b> nécessite souvent du <b style="mso-bidi-font-weight: normal;">temps</b> (</span><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">loi de Hofstadter<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn1" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">[1]</span></span></span></span></a>)</span><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">. <span style="mso-spacerun: yes;"> </span>Après une phase apparente <b style="mso-bidi-font-weight: normal;">d'appropriation</b>, les utilisateurs ont aussi tendance à <b style="mso-bidi-font-weight: normal;">oublier</b>, et à <b style="mso-bidi-font-weight: normal;">passer à un autre sujet</b>. Des "piqûres de rappel" sont
souvent nécessaires. <b style="mso-bidi-font-weight: normal;">L'intégration dans
les process et outils de travail</b> des pratiques KM préconisées doit être
faite rapidement pour éviter la <b style="mso-bidi-font-weight: normal;">régression</b>.
Il ne faut pas arrêter <b style="mso-bidi-font-weight: normal;">l'accompagnement</b>
trop tôt. Il faut aussi tenir compte de la <b style="mso-bidi-font-weight: normal;">culture
des utilisateurs et de l'entreprise, </b>notamment en matière de relation au
temps et à l'autorité.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">4- Trop se focaliser sur le projet :</span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">Un
projet<span style="mso-spacerun: yes;"> </span>KM est un moyen et non un but.</span></b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;"> Un
projet est réussi quand la <b style="mso-bidi-font-weight: normal;">structure
hiérarchique</b> prend le <b style="mso-bidi-font-weight: normal;">relais</b> et <b style="mso-bidi-font-weight: normal;">intègre</b> les résultats, les méthodes et
les outils du projet pour les <b style="mso-bidi-font-weight: normal;">pérenniser</b>,
les <b style="mso-bidi-font-weight: normal;">maintenir</b> et au besoin les <b style="mso-bidi-font-weight: normal;">faire évoluer</b>, et que les <b style="mso-bidi-font-weight: normal;">gains attendus</b> sont obtenus en <b style="mso-bidi-font-weight: normal;">qualité</b> et <b style="mso-bidi-font-weight: normal;">quantité</b> souhaitées de façon <b style="mso-bidi-font-weight: normal;">durable</b>..</span></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">5- Ne pas prévoir l'avenir :</span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">Un
projet<span style="mso-spacerun: yes;"> </span>KM doit intégrer les évolutions :
</span></b><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%;">Il
convient de prévoir l'accueil des nouveaux utilisateurs, la transmission des
expériences et connaissances, la maintenance et l'évolution du système, notamment
si les activités, l'environnement technologique, juridique, économique change .</span></div>
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<br clear="all" />
<hr align="left" size="1" width="33%" />
<div id="ftn1" style="mso-element: footnote;">
<div class="MsoNormal">
<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref1" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 11.0pt; line-height: 115%; mso-ansi-language: FR; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">[1]</span></span></span></span></a> <span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">loi de
Hofstadter (ou Loi de glissement de planning), loi empirique :"Il faut <span style="mso-bidi-font-style: italic;">toujours plus de temps</span> que
prévu"<span style="mso-spacerun: yes;"> </span><u><span style="color: blue; mso-bidi-font-style: italic;">https://fr.wikipedia.org/wiki/Loi_de_Hofstadter</span></u></span></div>
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<br /></div>
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Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-3494548519696653632016-01-29T11:56:00.000+01:002016-01-29T11:58:06.985+01:00KEOLIS Lauréat du Prix de l'entreprise collaborative CEGOS<b><span style="color: blue;">KEOLIS Lauréat du Prix de l'entreprise collaborative CEGOS 2015</span></b><br />
<br />
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<br />Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-85999047823722100042016-01-27T11:47:00.001+01:002016-01-27T11:47:33.053+01:00Evènement annuel de l’association CoP-1 KM & Collaboration 3 décembre 2015 : les supports sont en ligneL’évènement annuel de l’association CoP-1 KM & Collaboration a eu lieu le 3 décembre 2015, avec le concours de l’Observatoire des Réseaux sociaux et d’Orange, réunissant plus de soixante-dix dirigeants, managers, knowledge managers, DRH et chefs de projets.<br />
Cette matinée a permis de montrer, à travers des retours d’expérience, <strong>la valeur ajoutée qu’apporte la gestion de la connaissance à la réussite des challenges</strong> de nos organisations, dans un univers de plus en plus digital, sous les contraintes fortes des marchés :<br />
– transformation digitale,<br />
– digitalisation de la formation,<br />
– développement des approches sociales et de la collaboration (pair à pair, réseaux, entraide,<br />
communautés, partage de bonnes pratiques …)<br />
– innovation (collaborative, frugale, basée sur le crowd …)<br />
– pivot stratégique, gestion des risques et opportunités,<br />
– amélioration de l’expérience clients et collaborateurs<br />
– implication et fidélisation des collaborateurs …<br />
Les échanges se sont articulés<strong> autour de 4 thèmes principaux</strong>.
Les trois premiers thèmes ont porté sur l’évolution de l’acquisition,
du partage et de la transmission de la connaissance dans nos
entreprises, avec un focus selon les 10/20/70 de l’université de
Princeton :
<br />
– <strong>Thème 1</strong> – 10 % de <strong>formation formelle</strong> : comment l’optimiser grâce aux nouvelles méthodes et techniques ?<br />
– <strong>Thème 2</strong> – 20% de <strong>dimension sociale</strong> dans l’acquisition des connaissances.<br />
Comment développer durablement ces approches pour le plus grand bénéfice de l’entreprise, de ses collaborateurs et clients ?<br />
– <strong>Thème 3</strong> – 70% de<strong> connaissances acquises dans le travail</strong>,
par le flux de travail, via le poste de travail, les outils et
ressources (systèmes experts, wikipedias d’entreprise, simulateurs …),
et les collègues de proximité.<br />
Le thème 4 a été davantage prospectif et a ouvert une réflexion sur l’origine de la connaissance : <strong>l’homme n’est plus seule source du savoir</strong>. Une partie du capital de connaissances de l’entreprise va ainsi <strong>se créer et se gérer hors des cerveaux humains </strong>via
le big data, le machine to machine (objets connectés, IoT), la
modélisation, les algorithmes, la réalité virtuelle augmentée.<br />
Cette mini table ronde a permis de <strong>situer la problématique, les grandes tendances et les enjeux de cette évolution pour les divers acteurs</strong>
(dont le knowledge manager). Qui pilotera et gèrera ce nouveau champ de
connaissances ? En perspective : de nouveaux métiers, de nouvelles
méthodes et techniques, et un nouveau champ de valeur ajoutée pour le
knowledge management.<br />
C'est ici <a href="http://www.obsdesrse.com/articles/ouverture-de-levenement-cop-1-knowledge-management-collaboration-4385/" target="_blank">http://www.obsdesrse.com/articles/ouverture-de-levenement-cop-1-knowledge-management-collaboration-4385/</a> Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-89723636320719033042015-12-04T11:27:00.004+01:002015-12-04T11:27:39.192+01:00Partager, transmettre et valoriser les connaissances au quotidien<div class="separator" style="clear: both; text-align: center;">
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<![endif]--><span style="font-size: small;"><b><span style="font-family: "Calibri","sans-serif"; line-height: 115%;">Hier, l'évènement annuel de l'Association CoP-1 KM & Collaboration a
eu lieu, avec le concours de l'Observatoire des Réseaux Sociaux d'Entreprise. </span></b></span><br />
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Quatorze intervenants ont témoigné des projets réalisés dans
leurs entreprises, et de leur contribution à l'acquisition et au partage de
connaissances dans 3 domaines :</div>
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- l'enrichissement des formations classiques, avec des
solutions mixtes ou des simulateurs,</div>
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- le développement de l'acquisition "sociale" de
connaissances, par la collaboration, les réseaux sociaux internes, les
communautés, le pair à pair<span style="mso-spacerun: yes;"> </span>...</div>
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- l'acquisition de connaissance par et dans le travail lui
même, avec les simulateurs, les aides sur le poste de travail, la réalité
virtuelle augmentée ...</div>
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<div class="MsoNormal">
Puis Martin Roulleaux Dugage et Pierre Prével ont co-élaboré
un début de réponse à la question "<i style="mso-bidi-font-style: normal;"><span style="color: blue;">la connaissance peut-elle se développer et se gérer hors du
cerveau humain, est-ce une hypothèse ou déjà une réalité</span></i>" ?
Divers projets ont été évoqués dont la modélisation, le lien big data - algorithmes
- élaboration d'informations et de connaissances - évolution des stratégies et
des business models (notamment : "comment éviter l'ubérisation").</div>
<div class="MsoNormal">
Enfin quelques (trop brefs) échanges ont eu lieu avec les
participants.</div>
<div class="MsoNormal">
Par ailleurs, le dialogue se poursuit sur le groupe Linkedin
CoP-1 <u><span style="color: blue;">https://www.linkedin.com/groups/CoP-1-1220137/about
</span></u>(inscrivez vous, çà vous permettra ensuite d'accéder à la veille de
l'association sur le KM et la transformation digitale) et sur le mail <u><span style="color: blue;">contact.cop1@gmail.com</span></u>. ou sur Twitter<u><span style="color: blue;"> #COP1KM</span></u></div>
<div class="MsoNormal">
Très prochainement les divers supports et enregistrements
vidéos seront disponibles sur le site <u><span style="color: blue;">http://www.obsdesrse.com/</span></u>
, sur le site et sur le blog <u><span style="color: blue;">http://jardindestalents.blogspot.fr/.</span></u></div>
<div class="MsoNormal">
<span style="font-size: small;"><b>A vos claviers et
smartphones !</b></span></div>
</span>Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-36367388720492588722015-11-25T15:46:00.000+01:002015-11-25T15:46:08.303+01:00LA CONNAISSANCE HORS DU CERVEAU HUMAIN ?Peter Drucker disait lors d'une conférence "la Connaissance est entre les oreilles de nos collaborateurs, et seulement là !" <span style="color: blue;">Est-ce toujours vrai ?</span><br />
<br />
<div class="MsoNormal">
Les savoirs évoluent très vite, et tout est disponible sur Google et Wikipédia.<span style="color: blue;">Faut-il encore apprendre ?</span></div>
<br />
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Données, informations, connaissances, savoirs, compétences ... <span style="color: blue;">Quelle véritable différence ?</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
L'ubérisation nous guette tous, car un tiers peut s'interposer dans notre chaîne de valeur. <span style="color: blue;">Comment éviter cela en analysant les résultats du processus "objets connectés - capture et analyse des données - étude des opportunités et risques - élaboration de nouvelles offres et business models".</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Et enfin,</div>
<div class="MsoNormal">
<span style="color: blue;">Comment les méthodes agiles nées du knowledge management peuvent-elles enrichir la formation classique, l'acquisition sociale de connaissances (réseaux sociaux, pair à pair, co-développement ..., la formation par et dans le travail (enrichissement du poste de travail individuel / collectif, collaboration, systèmes experts, modèles </span>...).</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: large;"><b>Vous en saurez plus après le 3 décembre.</b></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Des questions ?</div>
<div class="MsoNormal">
Posez les ici <span style="color: blue;"><u>contact.cop1@gmail.com</u></span></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-72894844409796865232015-11-25T15:24:00.001+01:002015-11-25T15:24:55.157+01:00OPPORTUNITÉS POUR LE KNOWLEDGE MANAGEMENT : PREMIÈRE ANALYSE NORME ISO 9001 V2015<!--[if gte mso 9]><xml>
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<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
Nous l'attendions depuis
plusieurs mois, la version française de la norme ISO 9001 version 2015 est
parue en octobre<i style="mso-bidi-font-style: normal;"> </i>(1). L'Afnor indique
que<i style="mso-bidi-font-style: normal;"> </i>"<i style="mso-bidi-font-style: normal;"><span style="font-family: "helveticaneue-light" , "sans-serif"; font-size: 9.0pt; mso-bidi-font-family: HelveticaNeue-Light; mso-fareast-language: FR;">les normes
ISO 9001 et ISO 14001 version 2015 deviennent des outils de détection pour vous
aider à mieux percevoir les tendances du marché et vous organiser en
conséquence</span></i><span style="font-family: "helveticaneue-light" , "sans-serif"; font-size: 9.0pt; mso-bidi-font-family: HelveticaNeue-Light; mso-fareast-language: FR;">" (2).</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">Une première analyse de la
norme 9001 :</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">Rapide analyse d'un texte
moins "tiède" que je le craignais, même s'il n'est pas coercitif.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">Plusieurs leviers (</span><b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">en bleu</span></b><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">) pour promouvoir la gestion de
la connaissance (knowledge management), et mes commentaires (</span><b style="mso-bidi-font-weight: normal;"><span style="color: #76923c; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">en vert</span></b><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">), les citations du texte
de la norme sont <i style="mso-bidi-font-style: normal;">en italique</i> :</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">- <i style="mso-bidi-font-style: normal;">un recensement minimal et entretenu des compétences organisationnelles</i>
</span><b style="mso-bidi-font-weight: normal;"><span style="color: #76923c; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">(le terme me semble quand même
très restrictif !)</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">- l'entrée dans la norme
des <i style="mso-bidi-font-style: normal;">informations utilisées et partagées</i></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">- la réaffirmation de la
nécessité de gérer les compétences, avec une distinction compétences </span><b style="mso-bidi-font-weight: normal;"><span style="color: #76923c; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">(individus)</span></b><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;"> -
connaissance </span><b style="mso-bidi-font-weight: normal;"><span style="color: #76923c; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">(processus),</span></b><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;"> et la
notion d'évaluation des compétences,</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">- la notion de <i style="mso-bidi-font-style: normal;">recueil et partage des connaissances non
documentées et de l’expérience</i> </span><b style="mso-bidi-font-weight: normal;"><span style="color: #76923c; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">(ie
tacites)</span></b><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #76923c; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">Et, le plus intéressant pour moi (hélas en annexe) :</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">Des exigences relatives à
la <b>gestion des connaissances ont été introduites dans le but </b>de:</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<i style="mso-bidi-font-style: normal;"><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">a) </span></i><b><i style="mso-bidi-font-style: normal;"><span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">protéger
l’organisme de toute perte de connaissances</span></i></b><i style="mso-bidi-font-style: normal;"><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">, par exemple du fait</span></i></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<i style="mso-bidi-font-style: normal;"><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">— des départs et arrivées du personnel (turn-over);</span></i></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<i style="mso-bidi-font-style: normal;"><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">— d’une incapacité à collecter et partager les informations;</span></i></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<i style="mso-bidi-font-style: normal;"><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">b) </span></i><b><i style="mso-bidi-font-style: normal;"><span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">encourager
l’organisme à acquérir des connaissances</span></i></b><i style="mso-bidi-font-style: normal;"><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">, par exemple par</span></i></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<i style="mso-bidi-font-style: normal;"><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">— retour d’expérience;</span></i></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<i style="mso-bidi-font-style: normal;"><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">— tutorat;</span></i></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<i style="mso-bidi-font-style: normal;"><span style="color: black; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">— analyse comparative (benchmarking).</span></i></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Un prochain billet
détaillera les leviers que ce texte apporte pour l'élaboration et la promotion
d'un système de gestion de la connaissance, et les arguments utiles pour un
knowledge manager.</b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; mso-bidi-font-size: 12.0pt;">(1) <span style="color: black;">La norme est disponible ici : </span></span><b><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR; mso-font-kerning: 18.0pt;">NF EN ISO 9001 Octobre 2015 (de 83.70 e HT à 92.07 e HT selon format) </span></b><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">"Systèmes
de management de la qualité - Exigences"</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;">
<u><span style="color: blue; font-family: "arial" , "sans-serif"; font-size: 9.5pt;">http://www.boutique.afnor.org/norme/nf-en-iso-9001/systemes-de-management-de-la-qualite-exigences/article/820532/fa050447</span></u></div>
<div class="MsoNormal">
(2) Guide-transition-révision-2015-AFNOR-Certification. A
télécharger ici<span style="mso-spacerun: yes;"> </span><u><span style="color: blue;">https://marketing.afnor.org/LivreBlanc/GuideDeTransition/</span></u></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-54678125332651927162015-11-25T15:20:00.000+01:002015-11-25T15:21:12.530+01:00Note de lecture : « A quoi rêvent les algorithmes, nos vies à l’heure des big data » de Dominique CardonUn régal ! Ce livre traite d’un sujet difficile et évite les écueils
de la technicité inutile et de la polémique stérile. En 100 pages très
pédagogiques, <a href="https://www.linkedin.com/in/dominiquecardon" target="_blank" title="Dominique Cardon">Dominique Cardon</a>
donne les clefs de compréhension sur l’évolution du calcul numérique,
les nouvelles approches méthodologiques (mention spéciale sur
« corrélations sans causes »), les signaux et les traces, la
problématique de l’opacité des algorithmes…<br />
<br />
<span id="more-4299"></span><br />
<div class="wp-caption alignright" id="attachment_4303" style="width: 310px;">
<a href="http://www.obsdesrse.com/wp-content/uploads/2015/11/cr20001333-85cdb6.jpg"><img alt="Dominique CARDON sociologue francais, auteur de Mediactivistes avec Fabien Granjon (Presses de Sce Po) et chercheur au laboratoire des usages de France Telecom. Il est egalement membre associe au Centre d'etudes des mouvements sociaux de l'Ecole des hautes etudes en sciences sociales (EHESS)." class="wp-image-4303 size-full" src="http://www.obsdesrse.com/wp-content/uploads/2015/11/cr20001333-85cdb6.jpg" height="200" width="192" /></a><br />
<div class="wp-caption-text">
<span style="font-size: x-small;">Dominique CARDON sociologue francais, auteur et chercheur au laboratoire des usages de France Telecom.</span></div>
<div class="wp-caption-text">
<br /></div>
</div>
Cet ouvrage permet de comprendre les évolutions actuelles, les
opportunités et les risques, et éclaire le débat actuel sur la
communication des algorithmes aux États qui mettent légitimement en
avant le danger de prendre des décisions sur des bases non maitrisées
par eux, alors que les fournisseurs défendent – à juste titre aussi –
leur propriété intellectuelle. Lecture indispensable pour tous ceux qui
pilotent des systèmes utilisant ou générant des données et des traces :
réseaux sociaux, plate formes d’apprentissage, outils collaboratifs,
données issues des outils connectés et du dialogue entre machines et aux
marketeurs…<br />
Lecture conseillée aussi à tout dirigeant qui souhaite mieux comprendre ce nouveau monde.<br />
Et l’aventure ne fait que commencer !<br />
Pierre Prével, SGA de l’Observatoire.<br />
<br />
Références de l’ouvrage : <i>A quoi rêvent les algorithmes, nos vies à l’heure des big data</i>, Auteur : Dominique Cardon, Edition : La République des Idées – Seuil, ISBN 978.2.02.127996.2. Se procurer cet ouvrage <span style="font-size: x-small;"> <span style="color: blue;"><u>http://www.seuil.com/livre-9782021279962.htm</u></span></span><br />
Crédit photo : <a href="http://www.blendwebmix.com/cache/media/speakers/dominique-cardon/cr,2000,1333-85cdb6.jpg" target="_blank" title="Web Blend Mix">Web Blend Mix</a><br />
Première mise en ligne 20/11/2015 <span style="color: blue;"><u>http://www.obsdesrse.com/articles/note-de-lecture-a-quoi-revent-les-algorithmes-de-dominique-cardon-4299/ </u></span>Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-88848227517297587222014-11-10T22:03:00.002+01:002014-11-10T22:03:47.730+01:00 L'association CoP-1 a tenu ce week-end son Barcamp annuel. Bientôt un autre évènement CoP-1. 1-2<!--[if gte mso 9]><xml>
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<span style="color: blue; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">L'association CoP-1
Knowledge Management & Collaboration a tenu ce week-end son Barcamp annuel.
Les débats ont porté sur l'évolution du contexte de l'entreprise (modification
des écosystèmes de travail et des statuts, ouverture et porosité interne /
externe, impacts de la digitalisation et de la robotisation sur les métiers -
dont ceux du<span style="mso-spacerun: yes;"> </span>tertiaire, Big Data in et
out ...). </span></div>
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<span style="color: blue; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">Le Président, Martin
Roulleaux-Dugage a fait une première synthèse de l'évolution de la gestion de
la connaissance et de ses perspectives.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 12.0pt;">
<span style="color: blue; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">Un évènement prochain
permettra aux membres de poursuivre ces travaux, en analysant les expériences
et visions sur ces thèmes.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 12.0pt;">
<span style="color: blue; font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">Pierre Prével </span></div>
<b>Billet du Président Martin Roulleaux-Dugage :</b><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">Le KM de terrain,</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;"> c'est le KM intégré aux opérations. Grace à la
mobilité, on donne désormais au collaborateur la possibilité de
capturer de l'information et de la transmettre en temps réel pour y être
traitée sans devoir passer par l'intermédiaire de formulaires et de
rapports. De même, on donne au "back office" la possibilité
d'interagir directement avec le collaborateur soit directement, soit
indirectement par l'intermédiaire d'algorithmes et de modèles prenant en
compte les données transmises par le collaborateur, consciemment (ex:
capture de données) ou non (ex: géo localisation).</span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">L'intégration du KM aux opérations à un avantage,</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;"> celui de légitimer le KM en
l'intégrant dans les opérations plutôt que de le cantonner à un rôle de
support, souvent discrétionnaire. Mais cette intégration à un effet induit, qui
est de ne plus pouvoir faire clairement la distinction entre ce qui est du
domaine du KM (le management des connaissances) et ce qui est du domaine du
management opérationnel. D'où un problème encore plus aigu qu'aujourd'hui de
positionnement de notre pratique de Knowledge Managers dans l'entreprise.</span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">Il me semble
en effet que notre positionnement originel était sur l'apprentissage: le KM
était censé servir le collaborateur dans son besoin d'apprendre DANS l'action,
ce qui faisait suite à la formation qui avait pour objectif de lui permettre
d'apprendre AVANT l'action. Mais avec l'arrivée du web, et sa généralisation
dans nos entreprises, l'apprentissage dans l'action est devenu effectif, même
si c'est plus ou moins bien fait suivant les entreprises.</span></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-58596830030890692622014-11-10T22:01:00.000+01:002014-11-10T22:01:10.621+01:00L'association CoP-1 a tenu ce week-end son Barcamp annuel. Bientôt un autre évènement CoP-1. 2-2<!--[if gte mso 9]><xml>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">Car le web sert essentiellement à apprendre.</span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;"> C'est n'est pas un hasard si le KM
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d'apprentissage (learning), bien avant la communication ou les transactions
commerciales. Il fallait donc apprendre à domestiquer le web, à surfer sur la
vague, et c'est ce que nous avons tous fait dans nos entreprises. Nous étions
des visionnaires et des expérimentateurs. Nous sommes des enfants du
web. Mais le web évolue tellement vite que nous devons aussi réinventer
notre métier en permanence, et rajouter à la panoplie de nos outils des
nouvelles techniques d'apprentissage qui viennent du monde du web: aux
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">Le KM était
par essence une sous-fonction support, souvent portée par la DRH, la DIRCOM ou
la DSI. Avec les web des objets, le système d'information de l'entreprise EST
désormais l'entreprise. Il faut apprendre ou mourir. La DSI ne peut donc
plus se cantonner dans un rôle de fonction support, et le KM non plus. <b style="mso-bidi-font-weight: normal;">Notre rôle sera toujours d'être à
l'avant-garde de l'entreprise digitale, et d'en comprendre un peu avant tout le
monde les ressorts, les effets et les implications, afin de la maîtriser.</b>
Nous savons, nous, que la révolution digitale s'accompagne de remises en
question fondamentales en terme de stratégie, d'organisation et d'attitudes.</span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">Il me semble
que le message principal que nous devons adresser à nos chefs c'est que le web,
et tout particulièrement l'Internet des objets donne soudain une valeur
considérable à l'information bien maîtrisée, qui devient, encore plus que par
le passe, un actif stratégique. </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: FR;">Tant que
l'information est traitée par des machines ou utilisée en mode
"information up / implémentation down" pour piloter (rapports
d'activité) ou influencer (PUB, communication officielle) cela ne nous concerne
pas en tant que Knowledge Managers, car c'est de l'information fongible et
sans grande valeur dans le temps. Mais dès qu'elle est produite et consommée
par des personnes dans un but d'apprentissage et d'aide à la
décision, alors nous devons être en première ligne. Si nous ne le sommes
pas, alors la qualité de ces systèmes s'en ressent. Ils deviennent inefficaces,
entropiques, toujours recommencés. Nous sommes les les premiers à savoir que la
construction de la connaissance collective en tant qu'actif exige qu'on s'y
intéresse en tant que telle, et que c'est toujours une réflexion sur
l'organisation à mettre en place pour tirer le meilleur parti des outils qui
permettent de la créer, de l'enrichir et de la diffuser. Et c'est toujours une
organisation plus horizontale, moins centralisée, plus agile... Sinon, à quoi
bon encourager la polyvalence des collaborateurs? A quoi bon leur permettre
d'apprendre ?</span></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-45697791207688624632014-10-15T11:50:00.000+02:002014-10-15T11:50:13.620+02:00Réussir son déploiement - quelques points clefs 1-6<div class="separator" style="clear: both; text-align: center;">
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<span style="font-size: small;"><i><span style="color: blue; line-height: 115%;">Réussir son déploiement - quelques points clefs</span></i></span></div>
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</span><br />
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<br /></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Les sources les plus courantes de difficultés ou d'échec</span></b></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Elles sont nombreuses, et peuvent parfois se conjuguer :</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Une approche prioritairement axée sur l'outil informatique : un
système est d'abord une réponse à des besoins d'un métier, dans un contexte,
avec une population cible. Il faut bien connaître ce triptyque pour être
efficient, et ne pas hésiter à segmenter (si divers métiers, divers contextes,
des populations hétérogènes ...). </span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Une mauvaise analyse des impacts opérationnels, psychologiques de la
solution sur la vie des personnes concernées et de leurs interlocuteurs
(clients, managers, collègues, partenaires ...). La dimension processus doit
être prise en compte, notamment "aux charnières".</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Le choix d'une période défavorable (pointe très forte d'activité,
tensions sociales, chômage partiel ...).</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- La mise en œuvre d'une stratégie de déploiement inadaptée (big bang
brutal qui crée des peurs et des blocages, déploiement trop progressif qui entraîne
des ruptures dans les processus et qui oblige par exemple certains acteurs a
saisir les mêmes données dans deux ou trois outils.</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Une définition insuffisante de la place du nouvel outil dans la
cartographie fonctionnelle des systèmes utilisés par la population cible, ou
une information insuffisante sur l'outil a utiliser pour une opération. Dans le
même ordre idée, l'obligation de passer fréquemment d'un outil à l'autre (de
façon non transparente pour l'utilisateur) est une source de résistance au
changement, de stress, d'erreurs et de fatigue.</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Un recettage insuffisant laissant subsister des bugs, ou
l'apparition de pannes, qui ont souvent pour effet de retarder fortement
l'adoption de la solution.</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Quelques lectures sur ce sujet ici <a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn1" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[1]</span></span></span></span></a><a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn2" name="_ftnref2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[2]</span></span></span></span></a></span></div>
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<div id="ftn1" style="mso-element: footnote;">
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<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref1" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[1]</span></span></span></span></a>
Voir l'article<span style="mso-spacerun: yes;"> </span><u><span style="color: blue;">http://jardindestalents.blogspot.fr/2007/12/oeb-suite-problmatique-de-mise-en-place.html</span></u></div>
</div>
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<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref2" name="_ftn2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[2]</span></span></span></span></a><span style="mso-spacerun: yes;"> </span>Voir l'article<span style="mso-spacerun: yes;"> </span><u><span style="color: blue;">http://jardindestalents.blogspot.fr/2007/12/oeb-suite-problmatique-danimation-de.html</span></u></div>
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<![endif]--><br />Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-11462364490064058592014-10-15T11:49:00.000+02:002014-10-15T11:49:00.987+02:00Réussir son déploiement - quelques points clefs 2-6<div class="separator" style="clear: both; text-align: center;">
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<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Quelques leviers pour le succès :</span></b></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Ces leviers doivent être utilisés tout au long de la vie du projet, y
compris avant et pendant le déploiement, mais également dans la durée jusqu'à
ce que l'adoption soit bien établie. </span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Avant et
pendant la conception du système :</span></b><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;"> étudier le contexte de travail
de(s) la population(s) cible(s), associer les utilisateurs aux expressions de
besoins, à la définition des cahiers des charges fonctionnels et effectuer des
tests d'abord partiels, puis complets avant le déploiement, en gardant un délai
permettant de réaliser d'éventuels ajustements. Procéder de la même façon pour
les évolutions et versions ultérieures.</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Analyser les impacts de la solution sur le quotidien de l'utilisateur
et déterminer les gains, les pertes, les craintes ou frustrations de toute
nature qu'elle peut provoquer (par exemple un changement peut être très
facilement accepté s'il résout un problème important pour l'utilisateur, ou
très mal ressenti s'il met en cause l'image que l'utilisateur a de son métier,
et qui est source de fierté ou de sécurité). <a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn1" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[1]</span></span></span></span></a></span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Définir un plan de déploiement adapté à la nature et à la profondeur
du changement induit par le nouvel outil, en intégrant dans ce plan des actions
de communication, de rassurance, de management, d'information, de formation, d'accompagnement,
et de célébration des succès.</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Impliquer dans ce plan de conduite du changement les divers acteurs :
équipes informatiques, organisation-logistique, RH, managers de proximité et de
deuxième niveau, experts, jeunes collaborateurs (par leur implication dans des
présentations de la solution et/ou des actions de reverse mentoring par
exemple), équipes de maintenance et bien entendu, les utilisateurs finaux.</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Penser à la pérennité des actions de formation - information, à
destination des flux de nouveaux entrants ou de collaborateurs mobiles (turn
over).</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Créer et maintenir à jour des outils pédagogiques individuels
(plaquettes, memos, modes d'emploi, vidéos, aides en ligne) et des aides
personnalisées (help desk auprès de collaborateurs devenus experts de
l'utilisation de la solution, et non de techniciens de l'outil). Le même type
d'équipe peut avoir pour mission d'assurer la modération du système (gestion
des comportements non souhaités) ou son animation (incitation à une utilisation
optimale dans la durée). </span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Tous les types de systèmes sont concernés et particulièrement les
Réseaux Sociaux internes d'Entreprise (RSE).</span></div>
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<br clear="all" />
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<div id="ftn1" style="mso-element: footnote;">
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<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref1" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[1]</span></span></span></span></a>
Voir l'article <u><span style="color: blue;">http://jardindestalents.blogspot.fr/2013/07/nature-et-profondeur-du-changement.html</span></u></div>
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<![endif]--><br />Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-12826258150188309542014-10-15T11:48:00.000+02:002014-10-15T11:48:00.986+02:00Réussir son déploiement - quelques points clefs 3-6<div class="separator" style="clear: both; text-align: center;">
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<![endif]--><b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Étudier et gérer les impacts management, RH, conformité, risques
...</span></b>
<br />
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">L'analyse des impacts d'un changement (ici une solution informatique)
ne doit pas être seulement axée sur les aspects opérationnels. Il est important
d'examiner aussi les aspects managériaux, relationnels (avec les clients,
partenaires, managers et collègues), les conséquences RH (de toute nature) et
les éventuels risques induits. Quelques exemples de questions :</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- la solution change t'elle des relations de l'utilisateur avec ses
clients / partenaires / managers / collègues ? En quoi ? Est-ce
important/négatif ? Quelles actions mener ?</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- y a t-il un risque d'augmentation de l'imperméabilité des silos ou
du sentiment d'isolement des collaborateurs ? Peut-on l'éviter ? Quelles
actions compensatrices ?</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- la solution présente t'elle des risques sociaux potentiels :
effacement de la frontière travail - vie privée, risques de fédérer d'éventuels
mécontents, suspicion sur les objectifs réels de l'entreprise.</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- comment gérer l'utilisation de la solution par les divers acteurs
(managers, collaborateurs, contrôleurs, partenaires sociaux ...). Par ex. un
syndicat peut-il utiliser le RSE, pour quelles actions et selon quelles
modalités <a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn1" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[1]</span></span></span></span></a>.
Autre ex. comment peut on créer une communauté <a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn2" name="_ftnref2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[2]</span></span></span></span></a>
dans un réseau social <a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn3" name="_ftnref3" style="mso-footnote-id: ftn3;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[3]</span></span></span></span></a>
ou un outil collaboratif, avec quel formalisme (document préalable, nomination
d'un animateur - modérateur ou d'experts) ?</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- faut-il créer / modifier la charte du poste de travail ou en créer
une complémentaire pour cet outil (dans le cas d'un RSE par exemple<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn4" name="_ftnref4" style="mso-footnote-id: ftn4;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[4]</span></span></span></span></a>),
faut-il clarifier et publier des règles du jeu (application d'innovation
participative par ex.) ? Certains éléments de rémunération sont ils impactés
(points de technicité ...)?</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- quels sont les risques juridiques éventuels ? <a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn5" name="_ftnref5" style="mso-footnote-id: ftn5;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[5]</span></span></span></span></a>
et les risques et opportunités pour la e-réputation de l'entreprise <span style="mso-spacerun: yes;"> </span>et l'image employeur ? <a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn6" name="_ftnref6" style="mso-footnote-id: ftn6;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[6]</span></span></span></span></a></span></div>
<div style="mso-element: footnote-list;">
<br clear="all" />
<hr align="left" size="1" width="33%" />
<div id="ftn1" style="mso-element: footnote;">
<div class="MsoFootnoteText">
<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref1" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[1]</span></span></span></span></a>
Voir l'étude de l'Observatoire des Réseaux Sociaux d'Entreprise <u><span style="color: blue;">http://www.obsdesrse.com/?p=3100</span></u></div>
</div>
<div id="ftn2" style="mso-element: footnote;">
<div class="MsoFootnoteText">
<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref2" name="_ftn2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[2]</span></span></span></span></a><span style="mso-spacerun: yes;"> </span>Voir articles <u><span style="color: blue;">http://jardindestalents.blogspot.fr/2012/05/creer-une-communaute-de-pratiques-1-2.html</span></u>
et <u><span style="color: blue;">http://jardindestalents.blogspot.fr/2012/05/creer-une-communaute-de-pratiques-2-2.html</span></u></div>
</div>
<div id="ftn3" style="mso-element: footnote;">
<div class="MsoFootnoteText">
<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref3" name="_ftn3" style="mso-footnote-id: ftn3;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[3]</span></span></span></span></a><span style="mso-spacerun: yes;"> </span>Voir l'article<span style="mso-spacerun: yes;"> </span><u><span style="color: blue;">http://jardindestalents.blogspot.fr/2012/11/un-reseau-social-interne-dentreprise.html</span></u></div>
</div>
<div id="ftn4" style="mso-element: footnote;">
<div class="MsoFootnoteText">
<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref4" name="_ftn4" style="mso-footnote-id: ftn4;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[4]</span></span></span></span></a><span style="mso-spacerun: yes;"> </span>Voir article de Net Public ici <u><span style="color: blue;">http://www.netpublic.fr/2012/05/9-guides-professionnels-de-responsabilite-reseaux-sociaux-et-chartes-d-utilisation-reseaux-sociaux/</span></u></div>
</div>
<div id="ftn5" style="mso-element: footnote;">
<div class="MsoFootnoteText">
<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref5" name="_ftn5" style="mso-footnote-id: ftn5;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[5]</span></span></span></span></a><span style="mso-spacerun: yes;"> </span>Voir ici<span style="mso-spacerun: yes;">
</span><u><span style="color: blue;">http://www.netpublic.fr/2014/09/reseaux-sociaux-et-entreprises-quelles-responsabilites-juridiques-guide-pratique/</span></u><span style="mso-spacerun: yes;"> </span>et ici <u><span style="color: blue;">http://www.medeflyonrhone.fr/wp-content/uploads/2014/09/MEDEF-guide-Reseaux-Sociaux-10-09-14.pdf</span></u>
(Guide MEDEF : RS externes).</div>
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Voir étude CIGREF ici <u><span style="color: blue;">http://www.cigref.fr/wp/wp-content/uploads/2012/04/2012_E-reputation_Etude_des_risques_et_opportunites_lies_a_-l_e-reputation_des_entreprises_CIGREF.pdf</span></u></div>
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Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-17084450688961049732014-10-15T11:47:00.000+02:002014-10-15T11:47:00.462+02:00Réussir son déploiement - quelques points clefs 4-6<div class="separator" style="clear: both; text-align: center;">
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<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Quelles formations ?</span></b></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Les actions de formation doivent être ciblées, cadencées et délivrées
en "juste à temps".</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Un schéma pertinent peut être par exemple : </span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- dès le
lancement du projet :</span></b><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;"> formations - informations sur les objectifs, les
impacts pour chaque métier, le calendrier du projet, le plus souvent par
équipes métier en présence du manager de proximité - qui aura bénéficié d'une
information préalable et aura pu exprimer ses idées -<span style="mso-spacerun: yes;"> </span>(actions courtes avec réponses sincères aux
questions des collaborateurs, y compris "nous ne savons pas encore pour ce
point".</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- participation d'un maximum de collaborateurs à des présentations de
l'outil, et à des tests (actions courtes et répétées de type "petit
déjeuner").</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- <b style="mso-bidi-font-weight: normal;">avant le déploiement</b> :
mise à disposition des ressources de formation (mémentos, didactiels courts et
ciblés), constitution et formation de l'équipe d'animation du déploiement, </span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- <b style="mso-bidi-font-weight: normal;">quelques jours avant le
déploiement</b> : formation des utilisateurs (en salle ou en classe virtuelle<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn1" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[1]</span></span></span></span></a>)
sur les principales fonctions qui les concernent (le "bagage de
survie"), actions d'information - animation par l'équipe (démo à l'entrée
du restaurant d'entreprise, remise de flyers et de goodies suite au passage de
mini-tests ...). Information et formation des managers sur les fonctions qui
les concernent, et information sur le contenu des formations
"collaborateurs". <a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftn2" name="_ftnref2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[2]</span></span></span></span></a>
</span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- au
cours du déploiement :</span></b><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;"> formations complémentaires (autres
fonctions de l'outil), mises en situation sur les cas problèmes recensés par
l'équipe (en salle et/ou en ligne). Assistance de l'équipe d'animation
(téléphone ou physique) en cas de problème. A toutes ces étapes, évaluation
adaptée (plutôt formative que sommative), recueil par l'équipe d'animation des
difficultés éventuelles, partage des bonnes pratiques et solutions, et
communication à destination des utilisateurs et des managers sur l'avancée du
déploiement, plus moments festifs (ex. la centième, puis millième connexion ou
transaction).</span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">-
régulièrement ensuite :</span></b><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;"> analyse des appels aux help desks
(fonctionnel et technique), analyse des difficultés et réussites, étude des
indicateurs d'activité et de qualité (quantitatifs), puis enquêtes formelles ou
informelles de satisfaction (qui permettent également de recueillir des
témoignages terrain). Pour les réseaux sociaux, analyse des éventuelles actions
de modération (le plus souvent quasi inexistantes car inutiles).</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Actions d'animation, campagnes (ex remplir son profil, poster une
bonne pratique ...), récompenses, félicitations (de préférence collectives).</span></div>
<div style="mso-element: footnote-list;">
<br clear="all" />
<hr align="left" size="1" width="33%" />
<div id="ftn1" style="mso-element: footnote;">
<div class="MsoFootnoteText">
<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref1" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[1]</span></span></span></span></a><span style="mso-spacerun: yes;"> </span>La classe virtuelle permet de former une
population quelques minutes chaque jour (10 à 20 mn) , sans frais de logistique
et en mobilisant les équipes sur un temps très court qui ne pénalise pas leur
travail.</div>
</div>
<div id="ftn2" style="mso-element: footnote;">
<div class="MsoFootnoteText">
<a href="https://www.blogger.com/blogger.g?blogID=4467121766918993788#_ftnref2" name="_ftn2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "Calibri","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-ansi-language: FR; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">[2]</span></span></span></span></a><span style="mso-spacerun: yes;"> </span>Voir l'article<span style="mso-spacerun: yes;"> </span><u><span style="color: blue;">http://jardindestalents.blogspot.fr/2010/10/une-formation-innovante-cest-quoi-55.html</span></u></div>
<div class="MsoFootnoteText">
<span style="color: blue;">et <u>http://jardindestalents.blogspot.fr/2009/08/la-taxonomie-des-objectifs.html</u></span></div>
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<span style="color: blue; font-family: "Cambria","serif";">Réussir son déploiement - Pierre Prével ©- V1 du 11.10.2014<span style="mso-tab-count: 1;"> </span>Page
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Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-91382510198914347232014-10-15T11:46:00.000+02:002014-10-15T11:46:00.651+02:00Réussir son déploiement - quelques points clefs 5-6<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-LSzZ_uFfU5Y/VD40xeNU_YI/AAAAAAAAANk/wlYHPP_a1ME/s1600/BANDEAU%2BJARDIN%2BDES%2BTALENTS.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-LSzZ_uFfU5Y/VD40xeNU_YI/AAAAAAAAANk/wlYHPP_a1ME/s1600/BANDEAU%2BJARDIN%2BDES%2BTALENTS.jpg" height="38" width="320" /></a></div>
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<![endif]--><b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Quelles actions de communication et animation ?</span></b><br />
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">La communication et l'animation sont essentielles pour le succès du
déploiement d'un système ayant un impact fort pour les utilisateurs.</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">La communication doit porter sur le QUOI (quel champ opérationnel), le
POURQUOI (les objectifs poursuivis et éventuellement les contre-objectifs), le
QUAND (les macro étapes du projet et du déploiement), le QUI (utilisateurs
concernés, quand et pour quels usages) et le COMMENT (modalités du déploiement,
de la formation, de l'accompagnement ...). </span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Pour les aspects politiques, la communication doit être faite par le
management (Top, Middle puis proximité) et la Direction de la Communication. </span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Pour les aspects opérationnels/usages métiers, il est souvent efficace
de créer un corps d'ambassadeurs pour une communication de pair à pair.</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Pour les aspects "engagement" et "convivialité",
plusieurs entreprises ont mobilisé avec bonheur les jeunes de l'entreprise pour
organiser des communications peu formelles (info au restaurant d'entreprise,
stand dans le hall, remise de flyers et de goodies, petits déjeuners
d'information ...) et pour la formation et l'assistance, le "reverse
mentoring" dans lequel les jeunes collaborateurs reçoivent une formation
spécifique et prennent en charge des minis formations et de l'assistance personnalisée
(en complément des modes de formation classiques : stages, formations en ligne,
ressources pédagogiques ...).</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Les actions de formation doivent être ciblées, cadencées et
progressive pour avoir un impact positif important et durable (plan de
définition séquencement - ciblages des objectifs et moyens pédagogique, et
évaluations).</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Quelques
pièges à éviter :</span></b></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Retard dans la date d'ouverture annoncée pour le système</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Version 1 avec un trop grand nombre de fonctionnalités et/ou des
complexités dans la navigation</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Actions de formation trop tôt, trop tard, trop longues ou trop
massives (non ciblées)</span></div>
<div class="MsoNormal">
<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Défaut de relais ou actions inopportunes des managers ...</span></div>
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<br /></div>
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<span style="color: blue; font-family: "Cambria","serif";">Réussir son déploiement - Pierre Prével ©- V1 du 11.10.2014<span style="mso-tab-count: 1;"> </span>Page
</span><span style="color: blue; font-family: "Cambria","serif"; mso-no-proof: yes;">5</span><span style="color: blue; font-family: "Cambria","serif";"></span></div>
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<br />
<br />Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-50009173532970697982014-10-15T11:45:00.000+02:002014-10-15T11:45:00.802+02:00Réussir son déploiement - quelques points clefs 6-6<br />
<div class="separator" style="clear: both; text-align: center;">
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<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Quel pilotage et quels indicateurs (KPIs) ?</span></b></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Le pilotage doit être assuré par un Comité stratégique (qui valide les
choix politiques et financiers), un Comité projet (qui réunit les experts des
diverses directions pour éclairer les choix opérationnels), et une équipe
projet (qui prend en charge les diverses tâches du projet, en scindant les
"tâches techniques - outil" , des "actions de changement, de
communication, de régulation" ...), sous l'autorité d'un Directeur projet
(ayant un niveau hiérarchique suffisant pour mobiliser des moyens et obtenir
les accords, et consacrant du temps au projet de façon régulière et dans la
durée). Ces instances doivent rassembler un noyau restreint permanent de
personnes, et des ressources supplémentaires ad hoc en fonction des besoins.</span></div>
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<br /></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Comment
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excès),</span></div>
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Informer et mobiliser l'ensemble des acteurs (selon divers degrés et
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<span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">- Se faire accompagner par un expert de la conduite du changement sur
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au pilotage global, et mobiliser une équipe projet adaptée (en volume et
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<br /></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 10.0pt; line-height: 115%; mso-bidi-font-family: Calibri;">Quels
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<span style="color: blue; font-family: "Cambria","serif";">Réussir son déploiement - Pierre Prével ©- V1 du 11.10.2014<span style="mso-tab-count: 1;"> </span>Page
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<br />
<br />Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-54075409637434708362014-03-25T20:07:00.000+01:002014-03-25T20:07:40.994+01:00Vrais réseaux et faux partage : une interview exclusive ...<!--[if gte mso 9]><xml>
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<br />
<div class="MsoNormal">
PP : Schtroumpf Grognon, merci de nous accorder cet
interview, c'est plutôt rare !</div>
<div class="MsoNormal">
SG : moi, j'aime pas les interviews ...</div>
<div class="MsoNormal">
PP : vous n'aviez jamais rien dit au sujet des réseaux
sociaux ?</div>
<div class="MsoNormal">
SG : mais j'aime bien les réseaux sociaux</div>
<div class="MsoNormal">
PP : vous aimez bien ???, c'est surprenant !!!</div>
<div class="MsoNormal">
SG : oui, çà permet de râler auprès d'un tas de gens
différents, d'échanger avec d'autres schtroumpfs, et de partager des relations
dans l'ensemble de la schtroumpfosphère. Et puis çà favorise le commerce de la
salsepareille !</div>
<div class="MsoNormal">
PP : mais alors, pourquoi râlez vous ?</div>
<div class="MsoNormal">
SG : il y a des schtroumpfs qui trouvent très malin de
partager avec vous ... les relations partagées, et pas les autres. Çà me semble
une pratique schtroumpfement anti-collaborative et intellectuellement
malhonnête : c'est un partage inégal dans lequel l'un offre tous ses contacts,
et l'autre ... rien ! </div>
<div class="MsoNormal">
PP : c'est vrai, et çà diminue globalement la richesse et la
sérendipité des contacts. Pourtant, il suffit de régler les paramètres. Merci
et au revoir Schtroumpf grognon !</div>
<div class="MsoNormal">
SG : moi, j'aime pas les au revoir ...<span style="mso-spacerun: yes;"> </span>:-(</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
;-) Hommage à Peyo, qui nous a fait partager des moments
schtroumpfement sympas !</div>
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<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-qtF7cXtlqcA/UzHTM_PDoVI/AAAAAAAAANI/4lCowt4U2QU/s1600/DSCN0910.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-qtF7cXtlqcA/UzHTM_PDoVI/AAAAAAAAANI/4lCowt4U2QU/s1600/DSCN0910.JPG" height="240" width="320" /></a></div>
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<br /></div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0tag:blogger.com,1999:blog-4467121766918993788.post-82371059533392973582014-03-11T11:46:00.003+01:002014-03-11T11:46:28.129+01:00Typologie MOOCs et SPOCs : usages, sponsors, objectifs, modèles économiques, pédagogie dominante.<br />
<br />
<br />
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<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-dTL4ct-4xfw/Ux7n4VZetAI/AAAAAAAAAM4/_b9RBh646-k/s1600/TYPOLOGIE+MOOCS+SPOCS+JdT+2014.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-dTL4ct-4xfw/Ux7n4VZetAI/AAAAAAAAAM4/_b9RBh646-k/s1600/TYPOLOGIE+MOOCS+SPOCS+JdT+2014.png" height="280" width="400" /></a></div>
<div align="center" class="MsoNormal" style="text-align: center;">
</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-bidi-font-size: 12.0pt;"><br /></span></b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="background: yellow; mso-highlight: yellow;">x MOOC</span><span style="mso-spacerun: yes;"> </span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Sponsors </b>:Universités
(apprenants : cibles larges étudiants, actifs, retraités), entreprises,
institutions visant l'acquisition par des populations importantes de savoirs
existants. </div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Objectifs et modèles
économiques</b>: gratuit altruiste, gratuit image, gratuit collecte données
MKT, freemium (avec paiement pour accompagnement et acquisition diplômes et/ou
qualfications. Payant.</div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Pédagogie dominante</b>
: expositif, travaux pratiques de découverte et d'application, évaluation
sommative pré et post cours (délivrance de badges).</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 115%; mso-bidi-font-size: 12.0pt;">Attention, ne pas confondre : MOOCs, SPOCs et
"mooks” – contraction de books et magazine -, publications hybrides</span></b> </div>
Pierre Prével - Jardin des Talentshttp://www.blogger.com/profile/16365701074520503970noreply@blogger.com0